Flight Attendant Interview Practice 2026 – All-in-One Guide to Succeed in Your Delta Flight Attendant Interview!

Question: 1 / 400

What is the recommended action if you witness two passengers in a heated argument?

Ignore it and hope it resolves itself

Join in to calm the situation down

Alert the crew and intervene if necessary

The recommended action of alerting the crew and intervening if necessary is crucial in maintaining a safe and secure environment for all passengers on board. As a flight attendant, it is your responsibility to ensure the safety and comfort of all individuals in the cabin. A heated argument can potentially escalate and lead to further conflict, which could disrupt the flight and compromise safety.

By notifying the rest of the crew, you can ensure that additional assistance is available to manage the situation effectively. It also allows for an appropriate response to be coordinated, such as assessing whether the argument poses a threat to safety or whether it can be resolved calmly. Intervening might be necessary if the argument escalates to the point where it could endanger passengers or crew members.

In contrast to this recommended approach, ignoring the situation could lead to worsening tension, joining in could misinterpret the conflict dynamics and escalate it even further, and asking passengers to step outside the plane is not feasible or safe given the confines of an aircraft environment. Understanding how to respond appropriately to conflicts is vital for ensuring overall passenger safety and comfort during a flight.

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Ask them to step outside the plane to resolve it

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